chiori Casino & Sportsbook Data Care

This page describes what we collect when you use chiori and how we keep that data protected. We understand you may feel cautious about sharing personal information online, especially when you're funding an account via DANA, e-wallet, mobile banking, or bank transfer. Our privacy policy sets out exactly what we do with your information, who has access to it, and what rights you have to control or remove it.

We at chiori process personal data only to operate our platform—to let you deposit, play Liga 1 markets or live-dealer games, withdraw winnings, and receive customer support. We do not sell your data to third parties for marketing. We encrypt sensitive information, limit internal access, and comply with data-protection standards applicable to our jurisdiction. Your account security depends on strong passwords and cautious handling of your login details on your end; we do our part by protecting the information you trust us with.

If you have questions about this policy or wish to exercise your data rights (such as requesting a copy of your personal data or asking us to delete your account), contact our support team. We respond in English and regional languages during business hours covering Jakarta, Surabaya, Bandung, and Medan.

What We Collect on chiori

Account Registration Data

When you create a chiori account, we ask for your email address, username, password, and basic profile information (name, date of birth, phone number). This data is necessary to set up your account and let us contact you if there are security concerns or service updates. We do not require these details for any purpose beyond operating your chiori account.

Payment and Financial Data

We at chiori collect payment method information when you deposit or withdraw. If you fund via DANA, e-wallet, or mobile banking, we receive confirmation that a transaction occurred and the amount transferred. We do not store your e-wallet credentials or full card numbers; that data stays with your payment provider. For bank virtual accounts (local payment, online payment, e-wallet, mobile banking), we generate a unique account number linked to your chiori profile; we record deposits to that account and process withdrawals to your registered bank account.

We keep transaction records for compliance and dispute resolution. These records show the date, amount, payment method used, and status (completed, pending, or failed). We retain financial data for the duration of your account plus a period afterward as required by financial-services regulations applicable to our jurisdiction.

Account Verification Documents

Our chiori platform asks new users to verify their identity before first withdrawal. We request a government-issued ID (passport, driver's license, or residence card), a selfie, and proof of address (utility bill or bank statement). We use this Know Your Customer (KYC) data only to confirm you are who you say you are and to prevent fraud and money-laundering. We do not share these documents with payment providers or third parties without legal requirement. Once verified, your documents remain encrypted on our secure servers.

Data security: We encrypt all sensitive personal data (identity documents, financial records) during storage and transmission. Our servers include firewalls, intrusion detection, and regular security audits.

Gameplay and Account Activity

We record your gameplay activity on chiori—bets placed on Liga 1 matches, spins on Aviator or Sweet Bonanza, live-dealer table activity, withdrawals requested. This data helps us prevent fraud, resolve account disputes, and provide customer support. If you contact us asking about a past transaction or game outcome, we reference this activity log to assist you. We also use aggregated, anonymized gameplay data (never tied to your name) to improve game stability, identify technical issues, and understand platform usage patterns.

Cookie and Device Data

Our chiori platform uses cookies and similar tracking technologies. These store your login session, remember your language preference, and track which games or sports markets you've viewed. This is standard practice that lets us recognize you when you return to chiori without requiring you to log in again. We use analytics tools to measure page performance and user engagement—again, at an aggregated level without identifying you personally. If you disable cookies in your browser, some chiori features may not work optimally.

Our chiori Data Practices and Your Rights

How We Use Your Data

1

Operate your chiori accountPlatform function

We use your email and profile data to manage your account, process deposits and withdrawals, and enable gameplay.
2

Verify your identityKYC compliance

We use KYC documents to confirm you're authorized to use chiori and to comply with anti-fraud and anti-money-laundering regulations.
3

Provide customer supportHelp and dispute resolution

We use your contact data and account history to respond to support requests, investigate disputes, and resolve technical issues.
4

Prevent fraud and abuseSecurity and compliance

We monitor accounts for suspicious activity, detect multiple accounts created by the same person, and block access if we identify breaches of our terms.

Third-Party Data Processors on chiori

We at chiori use external providers to handle specific functions. Payment processors (DANA, e-wallet, mobile banking, local payment operators, and banks) receive transaction data they need to process deposits and withdrawals. Email service providers send you account confirmations and password-reset links. Cloud hosting providers store our servers. Analytics tools (anonymized) measure site performance. None of these processors are permitted to use your data for their own marketing or for any purpose outside what we've contracted them for.

We may disclose your data if required by law—for example, if law enforcement obtains a warrant or if a court orders us to provide information related to a dispute. We will notify you of such requests unless prohibited by law.

Your Rights Regarding Your chiori Data

You have the right to request a copy of all personal data we hold about you. You may ask us to correct inaccurate information (e.g., if your registered address is outdated). You can request that we delete your account and associated data, though we may retain some information (like financial records) if required by regulation. You may object to marketing communications—we will stop sending them. To exercise these rights, contact our support team with your full name, email, and chiori username. We respond within 14 days.

Data Retention on chiori

We keep your account profile data for as long as your chiori account is active. Transaction history is retained for a minimum period as required by financial-services law (typically 5–7 years). KYC documents are kept for the duration of your account plus a legal retention window. If you delete your chiori account, we remove your profile data after a 30-day grace period (in case you change your mind), but financial records required by law remain encrypted and archived. Cookies are typically cleared from your browser within 12 months of your last visit.

International Data Transfers

chiori's servers may be located outside your jurisdiction (outside Indonesia). When you use our platform, your personal data is transmitted to, and stored on, servers in those locations. These transfers are necessary to operate chiori. We apply the same encryption and security standards to data wherever it resides. If you do not consent to international data transfer, you should not use chiori.

Jurisdiction notice: Our services are available only where local law permits. You remain responsible for verifying that your own jurisdiction allows access to chiori and that your use complies with local regulations.

Policy Updates

We may update this privacy policy if our practices change or if regulations require it. Any material changes will be announced on the chiori platform, and we will ask for your consent if the change affects how we use your data. Continued use of chiori after a policy update constitutes your acceptance of the new terms.

Contacting Our chiori Privacy Team

If you have questions about this policy, wish to exercise your data rights, or suspect a data breach, contact our support team. We operate in English and regional languages during business hours spanning Jakarta, Surabaya, Bandung, and Medan time zones. Response times are typically within 24 hours for urgent security matters and within 5 business days for general inquiries.